Headquarters: Maitland, FL
URL: https://activengage.com
Job Title: Buyer Engagement Knowledgeable (CEE)
Reviews to: Operations Supervisor
FLSA Standing: Non-Exempt
Division: Messaging Providers
Location: Distant
Begin date: August 18th, 2025
About ActivEngage:
Based in 2007, ActivEngage is remodeling the web purchasing expertise by creating significant conversations that construct belief and drive motion. We’re a fast-growing firm on a mission to supply essentially the most trusted stay chat service to companies globally. Should you’re enthusiastic about expertise and desperate to make a distinction by way of impactful communication, ActivEngage might be the proper match for you!
What you’ll do as a Buyer Engagement Knowledgeable (CEE):
As a Buyer Engagement Knowledgeable (CEE), you’ll play a key function in delivering distinctive customer support by way of dynamic, real-time conversations. Your aim is to construct belief and information shoppers in the direction of making knowledgeable choices. Our CEEs don’t depend on scripts — you’ll have to assume in your ft and tailor every dialog to satisfy the distinctive wants of each buyer.
You’ll obtain complete coaching to make sure you are totally outfitted to excel in your function and assist our prospects with confidence.
Key Duties:
- Interact with prospects through stay chat, offering well timed, correct, and customized responses to inquiries.
- Make the most of energetic listening and significant pondering to adapt to every buyer’s wants.
- Take part in ongoing coaching and growth alternatives to constantly enhance your abilities.
- Engaged in Slack, Gmail, and different communication platforms incessantly all through the day.
- Responds to any calls, emails, or different communications with administration in a well timed method.
- Workers are anticipated to have their digicam on throughout all digital conferences to make sure energetic participation and engagement.
What You’ll Must Succeed:
To thrive on this function, you need to have the next abilities and {qualifications}:
- Typing pace of no less than 45 phrases per minute
- Proficiency in grammar and written communication
- Sturdy energetic listening and communication abilities
- Snug with multitasking, together with navigating a number of screens whereas typing
- Potential to troubleshoot fundamental pc and technical points
- Power, enthusiasm, and professionalism in all interactions
- Element-oriented with a robust concentrate on delivering distinctive customer support
- Profession-focused and desperate to develop with the corporate
- Earlier customer support expertise is most popular
- Bilingual Fluency in written English and Spanish is a plus
- Weekend availability after preliminary coaching interval
Technical necessities:
To make sure you can excel in your distant place, you may want to satisfy the next technical specs:
Desktop PC & Peripherals
- PC or Mac working the newest working system
- 4GB of RAM minimal. 8GB most popular
- 2nd monitor required
- Webcam & headset with noise canceling microphone. Webcam ought to have no less than 720p decision with autofocus and auto white-balance for good high quality video. A webcam privateness cowl is extremely beneficial when the webcam will not be in use.
- Up-to-date energetic virus and malware safety software program and a correctly configured, working firewall.
- Google Chrome browser with newest updates
- Exhausting-Wired Broadband web connection. Web connectivity must be secure and quick sufficient to assist video conferencing. Proof of 10mbps obtain x 2mbps add (at a minimal) pace and reliability shall be required.
- At-Residence work atmosphere that forestalls others from viewing info in your displays
What We Provide:
- Aggressive Pay: Beginning at $15/hour with development alternatives
- Complete Coaching & Assist: To make sure you’re arrange for fulfillment
- Tuition Reimbursement to assist your continued schooling
- Paid Time Off: Accrual of 12 days within the first 12 months, 18 days after 1 12 months
- Full-Time Hours with shift choices to assist work-life steadiness
- Worker Referral Program that can assist you earn further revenue
- Medical, Dental, and Imaginative and prescient Advantages
- Progress Alternatives for native candidates to advance their careers
- An attractive work-from-home atmosphere
- A enjoyable, people-focused tradition the place workers are valued and supported
What You Can Look Ahead to Reaching:
At ActivEngage, you’ll have the chance to construct a satisfying profession whereas making a direct affect on prospects’ experiences. Whether or not you are offering customer support, advancing into coaching, or exploring administration, the profession paths are as numerous as they’re thrilling.
You’ll earn a way of satisfaction understanding that your function instantly contributes to our continued development and success. As we assist your growth, you’ll have the chance to develop your skillset and discover new areas of the enterprise, from customer support to administration, advertising and marketing, and past.
Subsequent Steps for Chosen Candidates:
- Step 1: Full a web based video introduction by way of Willo, and typing check.
- Step 2: Submit a screenshot of your technical setup assembly the minimal necessities. Detailed directions shall be offered.
- Step 3: Be part of us for a Google Meets interview with members of our hiring workforce. You’ll be capable of show your home-office setup and technical compliance.
Our subsequent coaching session begins on Monday, August 18th, 2025. The coaching will run for 3 weeks from 11:00 AM to eight:00 PM and shall be performed remotely through Google Meets. We’re at present hiring for the next shifts, that are topic to vary primarily based on enterprise wants:
- 11:00 AM – 8:00 PM
- 12:00 PM – 9:00 PM
- 1:00PM – 10:00PM
? Study extra about us right here :https://www.youtube.com/user/activengage/featured
To use: https://weworkremotely.com/remote-jobs/activengage-customer-engagement-expert-1
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