VivSoft Technologies: Customer Relations Manager (CRM) – Senior

Key Obligations:

• Function the first level of contact for patrons, guaranteeing sturdy, constant, and proactive communication.
• Handle and resolve escalations, guaranteeing buyer points are addressed promptly and satisfactorily.
• Oversee the event and monitoring of buyer efficiency aims, metrics, and repair stage agreements (SLAs).
• Collaborate with inside groups to make sure buyer necessities are understood and met.
• Monitor and assess buyer satisfaction and engagement, implementing enhancements as crucial.
• Make the most of mission administration instruments and methods to supervise IT service supply and customer-centric tasks.
• Facilitate change administration initiatives aligned with organizational objectives and buyer expectations.
• Put together reviews, shows, and documentation for inside and exterior stakeholders.

Minimal Necessities:

• Minimal 5 (5) years of expertise in buyer relationship administration (CRM) roles.
• At the least ten (10) years of mixed expertise in trade, authorities, and/or consulting with a deal with buyer relations.
• Confirmed expertise in IT mission administration utilizing numerous Microsoft instruments.
• Strong understanding and hands-on expertise in managing data expertise companies and techniques.
• Proficiency in analytical instruments similar to Microsoft Excel and Microsoft Entry.
• Sturdy expertise with the Microsoft Workplace Suite, together with Phrase, PowerPoint, and SharePoint.
• Demonstrated expertise and data in organizational change administration requirements.

Most popular {Qualifications} (Non-obligatory):

• Certification in mission administration (e.g., PMP, PRINCE2).
• Expertise with CRM platforms and customer support instruments.
• Prior expertise in public sector or authorities contracts.

 Advantages:

• Complete Medical, Dental, and Visions Plans (Healthcare advantages are 100% employer-paid for workers solely)
• Life Insurance coverage
• Paid Time Off (Versatile/Mixed PTO, Bereavement Depart, 11 Firm Paid Holidays)
• 401K Retirement Plan with employer match
• Skilled Improvement Coaching Reimbursement
• Versatile/distant work sched