Headquarters: New York
URL: https://www.linkedin.com/company/stealthaistartup
In regards to the Place
Creators are on the center of the whole thing we do. As Head of Creator Purchaser Experience, you’ll assure every interaction we now have with a creator—whether or not or not they’re merely changing into a member of or one amongst our excessive performers—shows thoughtfulness, readability, and care.
This could be a foundational perform, combining purchaser experience, creator help, and workflow design. You’ll be chargeable for guaranteeing a high-volume, high-touch experience stays fixed, strategic, and deeply human—similtaneously we scale by the use of automation. You’ll moreover assemble and oversee a lean offshore employees to extend safety and preserve the bar extreme as we develop.
What You’ll Do
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Operate the first stage of contact for 1000’s of creators all through email correspondence, SMS, and social
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Maintain and refine our tone of voice, guaranteeing every outbound or in-platform message feels on-brand
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Resolve questions, coordinate gifting logistics, and deal with escalations with tempo and empathy
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Assemble, follow, and deal with an offshore help employees to cope with scaled CX and outreach
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QA creator-facing automations and AI-powered workflows for tone, readability, and accuracy
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Doc CX strategies and drive course of enhancements in collaboration with product
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Seize and synthesize strategies to help steer product and approach
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Use (and help type) inside AI devices to make high-touch help further scalable
Who You Are
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Native or near-native English speaker with distinctive written and verbal communication
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Expert in hiring, managing, and training offshore CX or operations teams
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Conscious of creator/influencer ecosystems and/or purchaser help for consumer-facing producers
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Proficient with AI devices like ChatGPT or Notion AI; Pylon experience is a plus
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Factor-obsessed, emotionally intelligent, and devoted to delivering premium experiences
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Cozy working US hours from any location
To make use of: https://weworkremotely.com/remote-jobs/stealth-startup-head-of-creator-customer-experience
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Creators truly are the backbone of any platform, and it’s refreshing to see such a focus on their experience. The role seems to balance empathy and efficiency, which is crucial in today’s fast-paced digital world. I’m curious, though, how do you ensure consistency in tone and care across such a large and diverse creator base? The emphasis on AI tools is interesting—do you think they can truly replicate the human touch in customer experience? Managing an offshore team must come with its own set of challenges; how do you maintain alignment and quality? The commitment to premium experiences is commendable, but how do you measure success in this role? Lastly, what’s the most rewarding part of working so closely with creators? I’d love to hear more about the day-to-day impact of this position!