Headquarters: New York
URL: https://www.linkedin.com/company/stealthaistartup
Concerning the Position
Creators are on the heart of the whole lot we do. As Head of Creator Buyer Expertise, you’ll guarantee each interplay we now have with a creator—whether or not they’re simply becoming a member of or one in every of our high performers—displays thoughtfulness, readability, and care.
This can be a foundational function, combining buyer expertise, creator assist, and workflow design. You’ll be liable for guaranteeing a high-volume, high-touch expertise stays constant, strategic, and deeply human—at the same time as we scale by means of automation. You’ll additionally construct and oversee a lean offshore staff to increase protection and maintain the bar excessive as we develop.
What You’ll Do
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Function the primary level of contact for 1000’s of creators throughout electronic mail, SMS, and social
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Keep and refine our tone of voice, guaranteeing each outbound or in-platform message feels on-brand
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Resolve questions, coordinate gifting logistics, and handle escalations with pace and empathy
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Construct, practice, and handle an offshore assist staff to deal with scaled CX and outreach
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QA creator-facing automations and AI-powered workflows for tone, readability, and accuracy
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Doc CX techniques and drive course of enhancements in collaboration with product
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Seize and synthesize suggestions to assist steer product and technique
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Use (and assist form) inside AI instruments to make high-touch assist extra scalable
Who You Are
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Native or near-native English speaker with distinctive written and verbal communication
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Skilled in hiring, managing, and coaching offshore CX or operations groups
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Aware of creator/influencer ecosystems and/or buyer assist for consumer-facing manufacturers
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Proficient with AI instruments like ChatGPT or Notion AI; Pylon expertise is a plus
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Element-obsessed, emotionally clever, and dedicated to delivering premium experiences
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Comfy working US hours from any location
To use: https://weworkremotely.com/remote-jobs/stealth-startup-head-of-creator-customer-experience
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Creators truly are the backbone of any platform, and it’s refreshing to see such a focus on their experience. The role seems to balance empathy and efficiency, which is crucial in today’s fast-paced digital world. I’m curious, though, how do you ensure consistency in tone and care across such a large and diverse creator base? The emphasis on AI tools is interesting—do you think they can truly replicate the human touch in customer experience? Managing an offshore team must come with its own set of challenges; how do you maintain alignment and quality? The commitment to premium experiences is commendable, but how do you measure success in this role? Lastly, what’s the most rewarding part of working so closely with creators? I’d love to hear more about the day-to-day impact of this position!