Remote Travel Agent – Serbia at Sienna Charles

Key Duties

• A number of Journey Administration: This function might be chargeable for administrating a quantity of shopper journeys and journey bookings on the identical time. Maintaining with and exceeding quick flip instances, following up with requests till obtained well timed, escalating appropriately, and by no means lacking a element or deadline.
• Consumer Communication: This function might be chargeable for outbound and inbound shopper communication administration. Personally dealing with shopper calls and writing emails whereas sustaining the very best requirements of professionalism and repair.
• CRM Software program Administration: Construct and keep shopper preferences and requirements in our CRM Software program, frequently including to higher perceive and serve our purchasers. Arrange and relay info collected to the remainder of the corporate to extend the information of our prospects throughout all departments.

Day by day Duties

• Keep all shopper journeys in Mission Administration Software program, consistently up to date so the proprietor and senior administration can see real-time standing
• Religiously comply with up with reserving requests to make sure well timed reservations
• Collaborating with inner and exterior Administration to execute on journey plans
• Observe up with Purchasers to make sure satisfaction or determine room for enchancment

Necessities

• Should have at the very least 2 years of expertise in a luxurious journey agency.
• Ardour for Particulars
• Sturdy Sense of Urgency
• Self Accountability and Time Administration
• Sturdy Written and Verbal Communication Expertise
• Relatable and Participating Persona
• Proficient with CRM and Mission Administration Techniques
• Private Accountability and Integrity
• Drive for Steady Enchancment
• Broad schedule availability for administration and shopper requests on demand (Common Saturday responses required, occasional Sundays)
• Monitor report of bringing all these items collectively to exceed shopper and administration’s expectations

Timezone:

This function requires EST enterprise hours. Please convert the timezone to your native time and solely apply if you’ll be able to work throughout the EST timezone.

Why Be part of Us:

Our firm presents a fast-paced and interesting office with a robust ardour for studying and enchancment. We’re a smaller staff, offering the chance so that you can work instantly with the CEO whereas having a major influence on the corporate’s course and progress. We’re in search of somebody who is not afraid to totally personal their function! 

Interview Course of: 

We wish to discover one of the best match for everybody concerned to create a long-lasting and profitable relationship. With the intention to decide this, there might be a number of rounds of interview calls, exams, and in-person interviews to get to know one another, present you the way our enterprise works, and offer you an opportunity to point out us how you’re employed and suppose. Please maintain this in thoughts when making use of, and in your cowl letter present a number of instances in your availability to have the primary chat.