Headquarters: Singapore
URL: https://propseller.com/
Function Description
We’re on the lookout for a cheerful, quick, and client-obsessed particular person to hitch us as an Affiliate Buyer Service Govt working remotely from the Philippines. On this function, you’ll assist our group of Actual Property Consultants in Singapore by answering inbound enquiries, qualifying patrons, and coordinating property viewings, all whereas delivering a seamless {and professional} expertise to each prospect.
You’ll play a key function in shaping the primary impression of Propseller. Velocity, accuracy, empathy, and organisation shall be important to succeed. When you love serving to folks, are naturally resourceful, and might thrive in a high-performance distant group, we might love to listen to from you.
Duties & Obligations
- Deal with inbound enquiries throughout a number of channels (primarily WhatsApp and telephone calls), at all times delivering clear {and professional} communication
- Qualify potential patrons expressing curiosity in our listings, gather key data, and assist information them towards the subsequent step of their shopping for journey
- Coordinate and (re)schedule property viewings, making certain alignment between shopper availability and our inner group’s agenda to maximise every gross sales alternative
- Search, assessment, and replace data in our CRM system to make sure knowledge accuracy and enrich itemizing particulars
- Monitor and handle your each day actions and shopper interactions by way of our inner platforms
- Contribute to common efficiency reporting and be a part of group discussions aimed toward enhancing processes and shopper expertise
- Help particular initiatives and ad-hoc duties as a part of our steady enchancment tradition
Splendid Candidate
You’ve no less than 1 12 months of expertise in a distant customer support function, and also you genuinely take pleasure in serving to folks. You’re organised, considerate, and assured in managing a number of duties in a fast-paced, digital atmosphere.
You perceive what nice service looks like, and you understand how to ship it, even remotely. You’ve a robust consideration to element, making certain accuracy in all the pieces you do, from shopper communication to system updates. You are taking pleasure in creating easy, environment friendly, and constructive experiences for shoppers, and you aren’t afraid to push for outcomes when wanted.
You’re proactive, coachable, and at all times on the lookout for methods to enhance.
Necessities
- Diploma or equal qualification
- 1 12 months expertise required in a distant customer support function
- Fluent in written and spoken English, with the power to speak clearly and professionally through chat and telephone
- Comfy utilizing Google Workspace, CRMs, and digital instruments typically
- Excessive degree of consideration to element, particularly when updating shopper information and coordinating viewings
- Robust skill to multitask and keep centered underneath strain
- Dependable web connection and distant working setup appropriate for each day video calls and platform use
- Organised, proactive, and customer-obsessed, at all times striving to ship a premium expertise
You Get
- Distant: Ship output from the consolation of your property whereas contributing on to a fast-growing, tech-enabled actual property firm primarily based in Singapore.
- Structured assist & coaching: Get onboarded with clear steering, common check-ins, and ongoing teaching that will help you thrive
- Efficiency-based bonus: Be rewarded instantly to your outcomes
- Above-market compensation: Obtain aggressive pay that displays your abilities and efficiency, considerably increased than native customer support contracts
- Publicity to startup tradition: Be part of a high-performing and caring group that values initiative, studying, and collaboration, with out the inflexible construction of company environments
- Function & affect: Play a significant function in shaping the home-buying and promoting expertise of shoppers in one in every of life’s largest milestones
Recruiting Course of
Splendid size: couple of days
Interview Course of
- On-line Take a look at (30min)
- Screening – On-line (30min) – Introductory Name with Expertise Acquisition Affiliate
- Interview (1h) – Assembly with Success and Service Supervisor (function play)
- DILO – On-line (1 Full day) – Day-in-the-life with coaching and job simulation (paid DILO)
Compensation
- $4 per hour
To use: https://weworkremotely.com/remote-jobs/propseller-associate-customer-service-executive
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