Headquarters: San Francisco
URL: https://posthog.com/
About PostHog
We’re delivery every product that companies need to run their enterprise from their first day, to the day they IPO, and past. The working system for folk who construct software program.
We began with open-source product analytics, launched out of Y Combinator’s W20 cohort. We have since shipped more than a dozen products, together with:
- A built-in data warehouse, so customers can question product and buyer knowledge collectively utilizing customized SQL insights.
- A customer data platform, to allow them to ship their knowledge wherever they want with ease.
- PostHog AI, an AI-powered analyst that solutions product questions, helps customers discover helpful session recordings, and writes customized SQL queries.
Subsequent on the roadmap are CRM, messaging, income analytics, and assist merchandise. After we say each product that firms have to run their enterprise, we actually imply it!
We’re:
- Product-led. Greater than 100,000 firms have put in PostHog, principally pushed by word-of-mouth. We’ve intensely robust product-market match.
- Default alive. Income is rising 10% MoM on common, and we’re very environment friendly. We elevate cash to push ambition and develop quicker, to not preserve the lights on.
- Nicely-funded. We have raised greater than $100m from among the world’s high investors. We’re arrange for an extended, formidable journey.
We’re centered on constructing an superior product for finish customers, hiring distinctive teammates, delivery quick, and being as weird as possible.
Issues we care about
- Transparency: Everybody can examine our roadmap, how we pay (and even let go of) folks, our technique, and the way we work, in our public company handbook. Internally, we share income, notes and slides from board conferences, and fundraising plans, so everybody has the context they should make good choices.
- Autonomy: We don’t inform anybody what to do. Everybody chooses what to work on subsequent based mostly on what is going on to have the most important impression on our prospects, and what they discover fascinating and motivating to work on. Engineers lead product teams and make product decisions. Groups are versatile and straightforward to alter when wanted.
- Delivery quick: Why not now? We wish to construct plenty of merchandise; we will not try this delivery at a traditional tempo. We have constructed the corporate round small groups – autonomous, highly-efficient teams of cracked engineers who can outship a lot bigger firms as a result of they personal their merchandise end-to-end.
- Time for constructing: Nothing will get shipped in a gathering. We’re a natively distant firm. We default to async communication – PRs > Points > Slack. Tuesdays and Thursdays are meeting-free days, and we prioritize heads down constructing time over excellent coordination. This would be the best job you have ever had.
- Ambition: We wish to resolve large issues. We strongly imagine that aiming for the very best upside, and typically lacking, is best than by no means making an attempt. We’re optimistic about what’s doable and our capability to get there.
- Being bizarre: Bizarre means redesigning an already world-class web site for the fifth time. It means delivery actually each product that pertains to buyer knowledge. It means constructing an objectively unnecessary developer toy with doubtful shareholder worth. Doing bizarre stuff is a aggressive benefit. And it is enjoyable.
Who we’re searching for
A customer-obsessed particular person to handle a lot of our bigger prospects. You’ll interact with them often to make sure their continued retention and development.
You may have to be extremely useful, technical sufficient to assist our prospects, and resolve actual issues with out asking a gross sales engineer for assist.
No going away and asking an professional by default. You’ll be the professional!
You’re nice at constructing relationships with prospects, understanding their priorities, and making certain they’re arrange for achievement each as we speak and in the long run.
What you may be doing
You’ll be the face of PostHog for anyplace from 30-60 paying prospects within the $10k-$100k ARR vary.
A few of these prospects may have come by our gross sales course of and be well-known to us, whereas others may have self-served and by no means talked to us earlier than!
It’ll be your duty to make sure that each forms of prospects stick with us. This implies doing issues like:
Constructing relationships with the customers, in order that you realize who the important thing folks in every firm are.
This can embody each CSM protecting 30 accounts and CSM protecting 60 account.
Proudly owning their suggestions and ensuring it will get to the broader PostHog staff.
Being tremendous aware of their Slack messages, assist tickets, and emails.
Typically being their favourite ever Buyer Success particular person to work with!
Extra broadly, you’ll have to preserve a watch product utilization and income knowledge to make sure that your prospects’ well being doesn’t transfer into the crimson, and be proactive in resolving issues if it does.
Your purpose is to by no means be shocked when a buyer tells us they’re leaving. If you wish to construct automations that will help you do your job right here, go for it!
This position contains a base wage part, plus bonus for hitting/exceeding buyer retention targets. The wage in our compensation calculator is your anticipated base pay for on-target earnings.
What you will not be doing
❌ Taking somebody with you to each buyer assembly. It’ll usually be you and the client. Very often you may deliver a product engineer with you, e.g. if they’re one in all our first prospects paying for a brand new product.
❌ Aggressively pursuing growth alternatives. This position is primarily centered on retention.
Necessities
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Capable of go deep on understanding PostHog’s merchandise, together with extra technical ones like function flags and knowledge warehouse. You don’t have to be a developer, however the capability to get into the small print gives you confidence and actually enable you to deliver extra worth to buyer conversations. For instance, it is best to have the ability to advise on configuration finest practices for firms with a number of merchandise and functions, advising on the professionals and cons of various SDKs and find out how to implement PostHog into their current stack.
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Robust buyer focus. You should assist our customers and take away any blockers to them utilizing PostHog successfully.
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Capable of work at scale. You may have round 50 prospects to handle so have to prioritize successfully.
Good to have
- Expertise working with related applied sciences, i.e. developer instruments extra broadly, or particularly product analytics, session replay, function flags, A/B testing, knowledge warehouses, or knowledge pipelines.
- You’ve been in a Pre-sales or Technical Account Supervisor position earlier than, bringing each technical experience and business acumen.
In case you have a incapacity, please tell us if there’s any approach we are able to make the interview course of higher for you – we’re blissful to accommodate!
To use: https://weworkremotely.com/remote-jobs/posthog-technical-customer-success-manager
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