PeakSellers: Amazon Account Manager | PPC & Client Success Expert

Headquarters: USA

URL: http://www.peaksellers.com/

The Alternative

We’re on the lookout for somebody who can personal consumer success whereas orchestrating our staff operations. It is a high-impact position the place you may be the bridge between our shoppers, our rising staff, and our company’s development trajectory.

You will step into essential consumer challenges, resolve advanced Amazon issues with pace and precision, and guarantee each account is managed with excellence. You will coordinate with our staff (together with account managers, PPC managers and different distant groups) to ship constantly excellent outcomes.

This position is ideal for you if:

• You are an Amazon PPC skilled who additionally loves the strategic aspect of account administration

• You thrive on fixing issues that make shoppers say “I do not know what we might do with out you”

• You are naturally organized and love creating methods that make work movement easily

• You benefit from the dynamic nature of company work – no two days are the identical

• You need significant accountability in a rising firm

• You might be enthusiastic about engaged on Amazon accounts for full administration, not simply on PPC

What You will Personal

Consumer Success & Account Administration

• Be the go-to downside solver for pressing consumer points – catalog disasters, rating drops, PPC emergencies, stock forecasting and extra

• Lead technique calls with shoppers (snug on digital camera and articulating advanced methods clearly)

• Handle a portfolio of consumer accounts, making certain every will get the eye and outcomes they deserve

• Present every day assist by way of Slack, electronic mail, Zoom, and Loom movies

• Proactively monitor accounts and flag potential points earlier than they grow to be fires

• Create clear, skilled Loom walkthroughs to elucidate methods and updates to shoppers

Fingers-On Amazon Execution

• Execute superior PPC methods throughout Sponsored Merchandise, Manufacturers, Show, and DSP campaigns

• Optimize campaigns for profitability, managing important month-to-month advert budgets

• Leverage Amazon Advertising and marketing Cloud (AMC) for deeper marketing campaign insights, audiences and attribution evaluation

• Troubleshoot catalog points, itemizing optimizations, and backend challenges

• Keep present on Amazon’s evolving options and algorithm adjustments

Crew Coordination & Operations

• Coordinate with account managers and distant groups to make sure well timed process completion

• Delegate successfully, matching staff strengths to consumer wants and making certain accountability

• Construct and preserve challenge monitoring methods so nothing falls by way of the cracks

• Create organized workflows for consumer deliverables, reporting, and communication

• Conduct common staff check-ins to unblock points and preserve momentum

Strategic Operations

• Develop streamlined processes for consumer onboarding, service supply, and retention

• Monitor challenge progress, KPIs, and consumer satisfaction metrics

• Determine operational bottlenecks and implement options

• Contribute to constructing our company playbooks, SOPs and finest practices

What You Carry

Required Expertise

• 3+ years of hands-on Amazon FBA expertise, ideally working with manufacturers producing $5M+ in annual income

• Knowledgeable-level Amazon PPC abilities: You have personally managed and optimized important advert budgets ($30K+/month minimal)

• Amazon DSP expertise strongly most popular: you perceive programmatic promoting and how one can leverage it for model development

• AMC data is a significant plus: you understand how to extract insights and optimize attribution; additionally creating new audiences

• Deep Vendor Central data: You’ll be able to navigate backend points, catalog issues, compliance challenges, and stock administration with ease

• Consumer-facing expertise: You have led calls, offered methods, and constructed belief with demanding shoppers

• Native or native-level English proficiency: you talk clearly in writing, on calls, and in video recordings

Technical Abilities

• Superior PPC technique and execution (Sponsored Adverts, DSP, finances optimization)

• Amazon Advertising and marketing Cloud (AMC) for marketing campaign attribution and evaluation

• Natural rating methods (launches, key phrase optimization, A9 algorithm)

• Amazon catalog administration and troubleshooting

• Understanding of Amazon logistics, charges, COGs, and P&L optimization

• Snug creating Loom movies and presenting on digital camera

• Proficient with challenge administration and monitoring instruments

What Makes You Stand Out

• Organized and systematic: You naturally create order out of chaos

• Calm underneath strain: When a consumer’s itemizing goes down at 5pm on Friday, you deal with it with grace

• Proactive communicator: You do not await issues to escalate—you see them coming and deal with them

• Versatile and adaptable: Company work is dynamic, and also you roll with surprising requests and shifting priorities

• Enjoyable to work with: You carry constructive power, collaborate properly, and make work fulfilling for everybody

• Proprietor mentality: You care deeply about outcomes and consumer success, not simply checking packing containers

What Success Appears to be like Like (First 90 Days)

Month 1: Grasp our consumer portfolio, construct robust relationships, perceive staff workflows and present methods

Month 2: Independently deal with consumer challenges, lead assured technique calls, implement improved monitoring and coordination methods

Month 3: Purchasers constantly reward your assist, staff operates easily with clear accountability, and the founder can deal with development initiatives

Why Be part of PeakSellers?

We’re a pleasant, collaborative staff that brainstorms collectively, helps each other, and really celebrates one another’s wins.

• Significant Accountability: You will have actual affect on company course and consumer outcomes

• Ability Growth: Work throughout numerous manufacturers and classes, always increasing your experience

• Dynamic Atmosphere: Daily brings new challenges and alternatives to problem-solve

• Collaborative Tradition: Work alongside a small, gifted staff that values your enter

• Distant Flexibility: Work from anyplace with dependable web and powerful communication

• Development Alternative: Because the company scales, alternatives for elevated accountability and development develop with it

Compensation

Aggressive base wage primarily based on expertise, with efficiency incentives tied to consumer retention and account development.

Learn how to Apply

Ship us:

1. Your resume highlighting related Amazon and consumer administration expertise

2. A short observe or quick video (2-5 minutes) answering:

• Inform us a few time you solved a fancy Amazon PPC or Account problem

• How do you keep organized when managing a number of consumer accounts and staff members?

• What excites you most about this position?

We’re transferring rapidly on this rent. If this feels like your subsequent problem, we might love to listen to from you.

Apply at: reut@peaksellers.com

To use: https://weworkremotely.com/remote-jobs/peaksellers-amazon-account-manager-ppc-client-success-expert