Headquarters: New York Metropolis
URL: https://www.miso.com/
Job Title: Half-Time Journey Concierge Specialist
Location: Distant, Americas time zones
Hours & Pay: $20 / hour · 4–8 hr shift blocks · minimal 20 hrs/week, as a lot as 48 hrs/week
Experiences to: Head of Operations
Why This Place Exists
When flights cancel at 2 am or a passport problem pops up the night sooner than departure, vacationers need calm, fast, human help. You’ll be that trusted voice—backed by our AI devices—who rescues the journey and wins lifelong loyalty.
What You’ll Do (Shift Blocks)
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Reply inside 10 minutes to urgent phone/electronic message/Slack alerts; triage what’s actually important.
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Look for and e-book air journey, resorts, automotive leases, and transfers. For flights, this will likely sometimes moreover embrace looking out for stage gives (we’re going to observe you the suitable strategy to be a journey hacker).
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Rebook or re-route disrupted flights using our software program or airline websites and ensure new tickets.
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State of affairs refunds, file EU/US compensation claims, and monitor voucher balances.
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Take care of straightforward exchanges (date/time changes, seat strikes) for purchasers.
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Proactively scan journey factors all through your shift for schedule changes or local weather risks; flag choices sooner than the traveler asks.
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Doc every movement in our CRM— no free ends for the next shift.
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Escalate edge-case pricing or ticketing errors to senior ops quickly.
Ought to-Haves
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Native English speaker: Terribly sturdy written and verbal English skills with no accent.
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Service reflex: you naturally reassure burdened vacationers in crisp, empathetic English.
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Dependability: for individuals who’re on the roster, we’ll depend on you; 100% on-shift response SLA.
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Fast learner: cosy juggling chat, phone, and two browser-based devices straight.
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Expert dwelling work-station: high-speed net, quiet, and so forth.
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Wise judgment: you instinctively steer vacationers in the direction of the selection they actually need—even as soon as they’re uncertain themselves.
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Self-starter mindset: you’re cosy making selections and transferring work forward with out hand-holding.
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Ego-free collaboration: everytime you hit a roadblock, you ask for help in its place of guessing in silence.
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Pressure poise: burdened or indignant client? You retain calm, empathic, and laser-focused on choices.
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Able to go a background confirm
Good-to-Haves
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Sabre, Amadeus, or Galileo experience (we’ll observe the right specific individual).
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Experience with elements/loyalty redemptions or boutique/luxurious vacationers.
What We Provide
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Predictable shift bidding two weeks prematurely; swap in our scheduling app.
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Paid teaching & GDS certification pathways.
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Quarterly effectivity bonus tied to CSAT + first-contact choice.
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Journey perks after 6 months (enterprise prices, standby benefits).
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A ladder: excessive performers can scale to 30-40 hrs, salaried roles, or product/QA rotations.
If associates ask you which of them backup flight to e-book when storms hit—apply.
For many who study this far, put The Time Machine by H. G. Wells for the acceptable question.
To make use of: https://weworkremotely.com/remote-jobs/miso-com-part-time-travel-concierge-specialist
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