Honestly: Engagement Lead

Headquarters: North Carolina, USA

URL: https://honestly.co/

An Engagement Lead at Truthfully is a trusted chief. They develop consumer relationships by specializing in two areas: Account Administration and Undertaking Administration. 

They’re centered on what’s doing finest for each the consumer and for Truthfully, which is normally the identical factor. They use the instruments at their disposal to remain on high of their consumer’s price range, timelines and deliverables. They’re consultants at speaking, setting expectations and constructing relationships – internally and externally.

A profitable Engagement Lead at Truthfully is an impartial downside solver with a perspective. They don’t run into roadblocks, they’re proactive and resourceful sufficient to resolve any downside. 

Position Overview:

• Shopper Accomplice: Construct trusted relationships with shoppers by means of intentional and proactive management. Perceive their targets, advocate for the most effective strategy and align expectations by means of clear communication. 

• Undertaking Supervisor: Personal undertaking execution – growing timelines, monitoring deliverables, and making certain work is accomplished on time and on price range. 

• Inner Translator & Organizer: Bridge consumer wants and inner execution by translating suggestions into actionable plans, organizing particulars, and retaining the staff on monitor.

• Downside Solver & Danger Supervisor: Proactively establish and mitigate dangers, handle scope and assets, and escalate points to management.

Tasks:

• Shopper/account administration:

• Lead the staff (consumer & inner) to realize the consumer’s targets, wants and plans 

• Ask questions for clarification, course of and effectivity

• Translate consumer wants, suggestions and ache factors to inner staff for motion objects

• Talk staff’s reasoning and technique to consumer when delivering work 

• Manage and advocate for the entire particulars 

• Manage, lead & host conferences

• Undertaking administration:

• Perceive consumer wants & timing – dictated by consumer and/or Truthfully technique

• Construct & clearly talk timelines

• Talk deliverables, adjustments & requests to the staff with full data

• Produce agendas & assembly recaps

• Comply with up with staff members to make sure supply occurs on time & consumer wants are met

• Danger, useful resource planning & administration:

• Understanding measurement, scope & timing of requests

• Handle threat – price range, timeline & all different potential areas of threat

• Delivering weekly reviews on undertaking progress

• Escalate potential points successfully & effectively, and supply options to 

• Work with inner staff to make sure assets have been allotted to satisfy consumer wants

Success Metrics: 

• Clear, well timed communication and follow-through throughout all engagements

• On-time, on-budget supply of tasks, with a excessive stage of group 

• Sturdy, trusted consumer relationships

• Adherence to and optimization of established processes

• Proactive threat identification, documentation, and solutioning 

• Weekly undertaking course of and price range reviews 

• Managing tasks to a minimal 45% revenue margin

The staff at Truthfully is fabricated from people who find themselves: 

• Assured and humble

• Self-starting and resourceful

• Encouraging and truthful

• Reliable and function with integrity

• Collaborative 

• Adaptable

• Wonderful communicators  

Advantages: 

• Medical, dental, and imaginative and prescient 
• 401k and firm match
• Aggressive wage
• Totally distant
• Versatile PTO

To use: https://weworkremotely.com/remote-jobs/honestly-engagement-lead