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Headquarters: Distant
URL: http://genedx.com
Abstract
GeneDx is looking for a Product Proprietor to drive the technique and day-to-day execution of our communications and CRM capabilities. You’ll flip real-world wants from Shopper Companies, Operations, and different stakeholder teams into channel-agnostic necessities, prioritized backlogs, and measurable outcomes—spanning our rising notification layer and the Salesforce surroundings the place each interplay is tracked and acted upon.
Your mandate is to make sure that each patient- or provider-facing message reaches its viewers rapidly, clearly, and compliantly, whereas the ensuing information enriches CRM workflows for seamless follow-up. By reworking fragmented touchpoints into cohesive, insight-rich journeys, you’ll shorten turnaround occasions, cut back guide follow-ups, and elevate the GeneDx buyer expertise.
Job Tasks
- Drive and prioritize product backlogs for outbound-communication workflows and CRM engagement processes, guaranteeing alignment with enterprise targets, compliance necessities, and consumer suggestions.
- Lead cross-functional discovery with Shopper Companies, Operations, Genetic Counselors, Billing, Compliance, Authorized, and Engineering to floor, measurement, and sequence new communication necessities.
- Translate necessities into clear consumer tales that outline triggers, channel guidelines, communication-consent logic, and CRM information fields; collaborate with Engineering and validate delivered work in opposition to acceptance standards.
- Co-design CRM processes and dashboards with Salesforce admins/builders, so each interplay is logged, deduplicated, and surfaced in actionable views for downstream groups.
- Keep template and communication-consent libraries, partnering with Authorized & Compliance (coverage house owners) to make sure tone, cadence, localization, and HIPAA/TCPA alignment throughout channels.
- Measure, iterate, and outline channel SLAs and data-quality targets, construct dashboards with Analytics, interpret insights, and modify priorities.
- Facilitate agile ceremonies when wanted—backlog grooming, dash planning, demos, retrospectives—to maintain squads aligned and blockers eliminated.
- Produce artefacts corresponding to PRDs, journey maps, data-flow diagrams, UAT scripts, KPI dashboards, and launch notes that maintain stakeholders knowledgeable and accountable.
- Outline and observe KPIs corresponding to:
- Multi-channel supply SLA ≥ 98 % (SMS, e-mail, chat)
- Quarter-over-quarter enchancment in message latency and fail-over success price
- Salesforce record-completeness ≥ 95 % for supplier and affected person objects
Training, Expertise, and Abilities
- 2–5 years product-ownership or product-management expertise in communications, CRM (workflow-heavy SaaS—health-tech or different regulated domains, a plus).
- Confirmed means to drive multi-channel engagement initiatives and form CRM workflows, collaborating with platform engineers and Salesforce admins/builders to ship measurable outcomes.
- Demonstrated power in techniques pondering—mapping end-to-end flows throughout a number of consumer varieties, channels, and journey phases to show gaps and information wants.
- Analytical, communicative, and execution-focused: combines information literacy with clear storytelling, stakeholder administration, and meticulous consideration to element.
- Working information of communication-consent and privateness frameworks (HIPAA, TCPA, CAN-SPAM, GDPR) and talent in translating coverage into product necessities with Authorized & Compliance.
- Fluent in agile methodologies, human-centered design, and fashionable product discovery/supply practices; capable of facilitate ceremonies and ship iteratively.
- Bachelor’s diploma required; superior diploma or formal UX/service design coaching is a plus.
#LI-REMOTE
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Science – Minded, Affected person – Targeted.
At GeneDx, we create, observe, and are knowledgeable by cutting-edge science. With over 20 years of experience in diagnosing uncommon problems and illnesses, and pioneering work within the identification of latest disease-causing genes, our dedication to genetic illness detection, discovery, and analysis is predicated on sound science and is targeted on enhancing affected person care.
Specialists in what issues most.
With tons of of genetic counselors, MD/PhD scientists, and scientific and molecular genomics specialists on employees, we’re the business’s genetic testing consultants and pleased with it. We share the identical purpose as healthcare suppliers, sufferers, and households: to supply clear, correct, and significant solutions all of us can belief.
SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.
From sequencing to reporting and past, our technical and scientific consultants are offering steerage each step of the way in which:
TECHNICAL EXPERTISE
- Excessive-quality testing: Our laboratory is CLIA licensed and CAP accredited and most of our checks are additionally New York State accepted.
- Superior detection: By interrogating genes for complicated variants, we will determine the underlying causes of circumstances that will in any other case be missed.
CLINICAL EXPERTISE
- Thorough evaluation: We classify variants in accordance with our customized adaptation of the latest tips. We then leverage our wealthy inside database for extra interpretation proof.
- Personalized care: Our consultants evaluation all take a look at outcomes and write stories in a transparent, concise, and personalised method. We additionally embrace data for analysis research in particular scientific conditions.
- Impactful discovery: Our researchers proceed working to seek out solutions even after testing is full. By each inside analysis efforts and world collaborations, now we have recognized and printed tons of of latest disease-gene relationships and developed novel instruments for genomic information evaluation. These efforts in the end ship extra diagnostic findings to people.
Be taught extra About Us here.
Our Tradition
At GeneDx, we’re devoted to cultivating an surroundings the place creativity and innovation thrive. We imagine within the energy of neighborhood and collaboration, the place various views are embraced, and each voice contributes to our shared success. Our group is a vibrant combine of execs who problem and assist one another in equal measure, fostering development each personally and professionally. If you be part of us, you are not simply taking up a job—you are becoming a member of a motion. A motion that champions curiosity, embraces change, and believes in making an influence, one affected person at a time. Cultural rules we dwell by:
- Be daring in our imaginative and prescient & courageous in our execution.
- Talk straight, with empathy.
- Do what we are saying we will do.
- Be adaptable to alter.
- Function with a bias for motion.
Advantages embrace:
- Paid Time Off (PTO)
- Well being, Dental, Imaginative and prescient and Life insurance coverage
- 401k Retirement Financial savings Plan
- Worker Reductions
- Voluntary advantages
GeneDx is an Equal Alternative Employer.
All privateness coverage data will be discovered here.
To use: https://weworkremotely.com/remote-jobs/genedx-product-owner-omnichannel-communications-crm
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