Headquarters: Hong Kong
URL: https://froonze.com
This can be a technical function. In the event you don’t possess fundamental HTML/CSS/JS expertise, please don’t apply.
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We’re a small workforce of 4 individuals who have been constructing instruments for Shopify retailers for 4 years. We’ve been rising steadily and have now reached a degree the place we want our second buyer help consultant.
We take buyer help very critically, as evidenced by our app’s glorious ranking. Now we’re able to take our buyer help to a fair increased stage.
Your foremost accountability can be speaking with clients and serving to them clear up technical points. However additionally, you will have the chance to attempt your self in different features of the enterprise. Initiative is at all times welcome right here. It’s simple to carve out your individual new function if it brings worth to the corporate.
Moreover buyer help duties, we’re at present in pressing want of people that:
- Can analysis and write glorious technical articles
- Have Reddit advertising expertise
- Have in-depth search engine marketing information and expertise
- Have fundamental video manufacturing expertise to supply technical screencasts
- Have a superb eye for design and may probably design net pages and illustrations
In case you are good at any of the above, please tell us in your utility and embody related samples.
A few of the most vital duties:
- Speaking with clients by way of dwell chat or electronic mail and resolving any issues they’ve
- Constantly studying concerning the options of our app and the broader Shopify ecosystem to raised help clients
- Summarizing product suggestions from retailers and suggesting new concepts for product enhancements
- Performing guide app exams for brand spanking new characteristic releases
- Dealing with some non-CS duties (e.g., researching instruments, writing weblog posts, creating mockups). These duties can be assigned based mostly in your pure talents and pursuits.
Should have:
- Information of fundamental HTML/CSS/JS and a willingness to be taught extra if wanted
- Very good written and verbal communication expertise
- Take pleasure in speaking to individuals and fixing their issues
- Capability to deal with “laborious” clients (we’ve only a few of these although )
- Proficiency in discussing technical ideas at a excessive stage
- Capability and willingness to jot down technical documentation/articles
- Willingness to carry out non-CS duties (we’re a small startup and all of us put on a number of hats)
- Willingness to have no less than a 4-hour overlap with GMT+7, between 9am–6pm
Good to have:
- Expertise working with Shopify, particularly in theme growth/customization
- Expertise working with B2B SaaS
- Further languages (particularly French, Spanish, and Italian)
- Another expertise helpful in a startup (e.g., advertising, search engine marketing, video modifying, and many others.)
Wage:
Negotiable
Apply:
https://forms.gle/RBHkDmY75KXTRPB88
To use: https://weworkremotely.com/remote-jobs/froonze-technical-customer-support-representative-for-a-shopify-app-1
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