Forward Push Law Firm Marketing: Client Success Manager (Remote)

Headquarters: United States

URL: https://forwardpush.com/

The Function

We’re in search of a Shopper Success Supervisor who would be the major face of Ahead Push to our purchasers. On this function, you’ll personal consumer relationships end-to-end, guaranteeing clear communication, sturdy alignment, and a persistently high-quality expertise. 

You’ll assist purchasers perceive what we’re doing, why we’re doing it, and the way it’s working, whereas coordinating intently with inner groups to ensure execution matches expectations. This function is important to consumer retention, satisfaction, and eradicating management from day-to-day consumer administration.

Key Duties

• Function the first level of contact for all issues associated to assigned consumer accounts

• Construct and keep sturdy, long-term consumer relationships by means of constant communication

• Lead consumer onboarding periods and month-to-month evaluation calls

• Clearly talk digital advertising and marketing methods, efficiency, and leads to a method that resonates with regulation agency purchasers

• Proactively handle consumer expectations, deal with considerations, and escalate points when applicable

• Steadiness and prioritize consumer requests whereas guaranteeing alignment with agreed scope and progress program objectives

• Collaborate with inner groups to make sure well timed and profitable supply of campaigns, initiatives, and studies

• Translate consumer discussions and approvals into clear inner motion gadgets

• Help account-related duties akin to reporting, analysis, documentation, and information entry

• Take part in inner initiatives that help retention, growth, and total company progress

This Function Is for You If…

• You take pleasure in proudly owning consumer relationships and being trusted to handle them independently

• You’re assured explaining advertising and marketing technique and outcomes to non-technical audiences

• You’re proactive, organized, and cozy managing a number of accounts

• You possibly can steadiness consumer wants with inner priorities and scope boundaries

• You thrive in a distant, fast-paced, and collaborative setting

{Qualifications} & Necessities

• At the least 3 years of expertise as a Shopper Success Supervisor in a digital advertising and marketing company

• Expertise working with regulation agency purchasers is a plus

• Stable understanding of digital advertising and marketing methods, together with search engine marketing, PPC, Content material advertising and marketing, and Social Media Advertising)

• Confirmed capacity to obviously and concisely talk advertising and marketing methods and marketing campaign outcomes

• Expertise with instruments akin to Search Atlas, SEMrush, and/or Ahrefs is a plus

• Proficiency in Google Analytics and Google Search Console

• Capacity to create and current GPT prompts

• Familiarity with GoHighLevel (GHL) is is a plus

• Wonderful English written and verbal communication abilities with sturdy consideration to element

• Extremely organized, with the power to handle a number of purchasers and priorities effectively

• Inventive problem-solving mindset and luxury producing concepts to deal with consumer wants

• Self-starter who works independently with minimal supervision

Why Be a part of Ahead Push

• Absolutely distant group

• Supportive, growth-oriented setting

• Alternative to make a visual impression

• Profession growth help

• A group that values collaboration, creativity, and outcomes

Methods to Apply

To use, ship us an e-mail and embrace:

• Your resume

• A 3–5 minute Loom video protecting:

1. Your related expertise dealing with purchasers

2. The way you strategy consumer communication and possession

3. An instance of managing consumer expectations efficiently

To use: https://weworkremotely.com/remote-jobs/forward-push-law-firm-marketing-client-success-manager-remote