Remote Air Travel Concierge at Cranky Concierge

At Cranky Concierge, we attempt to be essentially the most helpful and worry-free journey service accessible for vacationers. We use our superior trade data to e book journey, monitor for points, and intervene when issues go mistaken. 

We specialise in offering journey help and the Concierge’s major accountability is to assist folks if one thing goes mistaken through the hours that the journey planning workplace is closed.

Shift Timings

We’re searching for somebody with availability to cowl a minimum of two of the beneath Weekday In a single day and/or Weekend Daytime shifts frequently. There will even be alternatives to select up further shifts consistent with operational wants and to offer cowl for different workforce members. 

Weekday Overnights

• Tuesday – 7pm to 3am New York Time

• Wednesday – 7pm to 3am New York Time

• Thursday – 7pm to 3am New York Time

• Friday – 7pm to 3am New York Time

(These shifts are at a perfect time should you’re primarily based in Australia, New Zealand, South East Asia or East Asia.)

Weekend Daytimes

We’re searching for somebody obsessed with serving to stranded vacationers get the place they should go. You get pleasure from working with folks, understanding, and anticipating what they want, even when they don’t seem to be fully positive themselves!

Compensation: Hourly price commensurate with expertise and site. 

Job Duties

• Concierges are on responsibility to reply any pressing questions and assist vacationers who’re caught in a single day.  Electronic mail and cellphone techniques are programmed to alert if there’s an issue, however different notifications could are available.

• Some pressing questions could require a easy response or replace (equivalent to a slight delay with no influence on plans). Others could contain discovering new flight choices for cancellations and missed connections. This can typically be accomplished within the Sabre GDS.

• Accessible to reply pressing cellphone calls and supply assist if wanted (generally, these calls to the pressing line aren’t all that pressing!).

• Put together and ship flight updates.

• Help with duties equivalent to processing refunds, submitting for compensation, and different pre- and post-travel duties as wanted.  

• When wanted and workload permits, the Concierge will help with journey planning, together with however not restricted to looking for and reserving air journey, inns, automobile leases, and transfers.  This can primarily be accomplished by e-mail however can also entail cellphone calls.

If this sounds just like the sort of factor you love to do, then preserve studying!

Abilities You Ought to Possess (and Different Stuff)

• Reliability is important. Have to be accessible and capable of help inside 10 minutes of any alert notification.

• Native written and verbal proficiency in English.

• Should have good data of airline networks and choices to have the ability to discover alternates rapidly for stranded purchasers.

• Information of Sabre or different GDS/ARS is most popular however not required.

• Accuracy and pace are important. Timing is all the things on the subject of this function.

• Frequent sense skill to assist purchasers higher perceive what they want or ought to need is required.

• Capable of work with little supervision.  There are occasions you’ll be the one particular person on.  You received’t ever be fully on an island, as there’ll all the time be somebody you possibly can attain out to, which leads us to…

• By no means be too proud. If you do not know the reply, then be prepared to ask others for assist.

• Should be capable to roll with the punches and preserve a relaxed demeanor. The shopper could also be burdened and indignant; you possibly can’t be.

• Background checks shall be required – the job entails dealing with delicate shopper knowledge.

• Location would not matter to do the job, however you should be accessible and accessible throughout assigned shifts and at different pre-arranged instances as mutually agreed upon.

• Your personal laptop (Home windows or Mac);  dependable excessive pace web and a smartphone (Android or iPhone). 

• A quiet work atmosphere to accommodate communication with purchasers by way of e-mail and cellphone. 

We will not stress sufficient how vital consideration to element is, so please be sure you embody your favourite airline in your software.