Headquarters: Dubai, UAE
URL: https://highticket.io/
Firm: Highticket.io
Compensation: $3,500 – $5,000/month
Location: Distant
Schedule: Full-time | 11:00 AM – 7:00 PM EST (versatile)
English: Fluent spoken English required (each day scholar calls & display shares)
About Highticket.io
Highticket.io is a number one instructional platform that teaches entrepreneurs find out how to launch and scale profitable e-commerce and digital companies. Our packages supply hands-on assist and customized steerage, serving to college students obtain actual, measurable outcomes.
Job Overview
We’re looking for a proactive, skilled IT Help Specialist to affix our distant staff and supply direct technical help to our college students. You’ll troubleshoot and resolve points associated to Shopify, Google Workspace, area and DNS setup, and different key instruments. Your aim is to make sure each scholar has a seamless technical expertise as they transfer by our packages.
It is a high-impact, student-facing position that requires each day communication over calls and display shares, so assured spoken English is crucial. Most of our college students should not tech-savvy people & they need assistance figuring issues out.
Key Obligations
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Present quick, clear assist through e-mail, chat, video calls, and display shares
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Troubleshoot Shopify points: retailer setup, themes, and app integrations
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Help with Google Workspace: e-mail, calendar, drive, and doc permissions
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Help college students with area registration, DNS setup, and SSL set up
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Preserve and broaden a data base of widespread points and resolutions
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Collaborate intently with our teaching and buyer assist groups
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Keep up-to-date on platform modifications (Shopify, Google, area suppliers, and so forth.)
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Clearly clarify tech ideas to non-technical customers with endurance and care
Required {Qualifications}
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Expertise in IT assist or helpdesk, ideally in e-commerce/SaaS
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Proficiency in Shopify (retailer creation, troubleshooting, customizations)
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Sturdy data of Google Workspace instruments
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Stable expertise with DNS, area administration, and SSL configuration
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Clear and pleasant spoken and written English
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Comfy with each day video calls and screensharing
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Organized, resourceful, and capable of doc processes clearly
Most well-liked Expertise
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Familiarity with instruments like Slack, Loom/Cleanshot, Zendesk, or HubSpot
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Background in e-commerce, on-line teaching, or digital product environments
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Expertise supporting customers in on-line training or teaching packages
Why Be part of Highticket.io
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Be part of a fast-growing firm serving to hundreds of entrepreneurs
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Absolutely distant with a versatile, supportive staff tradition
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Autonomy, belief, and alternatives to develop professionally
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Your work straight contributes to scholar success and enterprise affect
Apply now and change into a key a part of a mission-driven firm serving to individuals launch the enterprise of their goals.
To use: https://weworkremotely.com/remote-jobs/brook-hiddink-highticket-io-it-support-specialist-technical
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