Brook Hiddink – Highticket.io: IT Support Specialist (Technical)

July 7, 2025

2 min read

Headquarters: Dubai, UAE

URL: https://highticket.io/

Agency: Highticket.io
Compensation: $3,500 – $5,000/month
Location: Distant
Schedule: Full-time | 11:00 AM – 7:00 PM EST (versatile)
English: Fluent spoken English required (every day scholar calls & show shares)

About Highticket.io

Highticket.io is a primary educational platform that teaches entrepreneurs learn the way to launch and scale worthwhile e-commerce and digital firms. Our packages provide hands-on help and customised steering, serving to varsity college students get hold of precise, measurable outcomes.

Job Overview

We’re in search of a proactive, expert IT Assist Specialist to affix our distant workers and provide direct technical assist to our school college students. You may troubleshoot and resolve factors related to Shopify, Google Workspace, space and DNS setup, and totally different key devices. Your intention is to ensure every scholar has a seamless technical experience as they switch by our packages.

It’s a high-impact, student-facing place that requires every day communication over calls and show shares, so assured spoken English is essential. Most of our school college students shouldn’t tech-savvy folks & they want help figuring points out.

Key Obligations

Current fast, clear help by way of e-mail, chat, video calls, and show shares
Troubleshoot Shopify factors: retailer setup, themes, and app integrations
Assist with Google Workspace: e-mail, calendar, drive, and doc permissions
Assist school college students with space registration, DNS setup, and SSL arrange
Protect and broaden a information base of widespread factors and resolutions
Collaborate intently with our educating and purchaser help teams
Sustain-to-date on platform modifications (Shopify, Google, space suppliers, and so forth.)
Clearly make clear tech concepts to non-technical clients with endurance and care

Required {{Qualifications}}

Experience in IT help or helpdesk, ideally in e-commerce/SaaS
Proficiency in Shopify (retailer creation, troubleshooting, customizations)
Sturdy information of Google Workspace devices
Steady experience with DNS, space administration, and SSL configuration
Clear and nice spoken and written English
Comfortable with every day video calls and screensharing
Organized, resourceful, and able to doc processes clearly

Why Be a part of Highticket.io

Be a part of a fast-growing agency serving to lots of of entrepreneurs
Completely distant with a flexible, supportive workers custom
Autonomy, perception, and alternate options to develop professionally
Your work straight contributes to scholar success and enterprise have an effect on

Apply now and alter right into a key part of a mission-driven agency serving to people launch the enterprise of their targets.

To make use of: https://weworkremotely.com/remote-jobs/brook-hiddink-highticket-io-it-support-specialist-technical

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