The Position
We’re searching for three distinctive Service provider Help Specialist’s to hitch our world workforce. This position is essential in guaranteeing our retailers succeed by offering world-class assist and insights that drive our product improvement.
Who We’re Trying For
Required Qualities
- A affected person, empathetic skilled with a terrific humorousness
- Distinctive written and verbal communication expertise in English
- Tech-savvy and proficient with SaaS purposes
- Confirmed Shopify expertise
- Familiarity with Microsoft Groups and O365 suite purposes
- Flexibility to work throughout Americas timezone, together with weekend availability
- Sturdy unbiased working type with excessive self-motivation
- Availability in Americas and European time zones
Bonus {Qualifications}
- Fluency in a second (or third) language
- Extra e-commerce platform expertise
Key Tasks
- Present complete buyer assist throughout a number of channels:
- E mail
- Reside chat
- Social media
- Phone assist
- Conduct personalised onboarding and setup classes by way of video calls
- Develop and preserve assist documentation and tutorials
- Analyze and monitor characteristic requests and assist developments
- Contribute to steady enchancment of our assist processes
Why Be part of Zapiet?
- Work with a self-funded, worthwhile firm that prioritizes buyer success
- Collaborate with a global workforce spanning 15 nations
- Make a significant affect on firm development
- Take pleasure in a dynamic, meeting-light work setting
- Alternative for vital private {and professional} improvement
Our World Footprint
- Supporting over 10,000 retailers worldwide
- Group members in 15 nations
- 24/7 protection throughout world time zones
- Reducing-edge e-commerce options
The way to Apply
For those who’re enthusiastic about supporting retailers and able to make a distinction in e-commerce, we need to hear from you!
Zapiet is an equal alternative employer dedicated to creating an inclusive setting for all workforce members.
Apply Now
Let’s begin your dream job
Source link
