Sana Vita Operations: E-commerce Operations Manager

Headquarters: Austin, Texas

Job Title: E-commerce Operations Supervisor

Location: Distant

Availability: 

·      Most well-liked: Monday via Friday and out there 8:00 AM – 5:00 PM PST

·      Acceptable: Monday via Friday, out there fours throughout 8:00 AM – 5:00 PM PST plus fours exterior time window

Sort: Full-Time Unbiased Contractor Begin Date: Instant

Concerning the Function We’re searching for a extremely structured and detail-oriented E-commerce Administrator to handle the day by day operations of our new e-commerce platform constructed on Medusa. We’re launching in early February and require an instantaneous rent to help with the essential 30-day pre-launch part, specializing in system testing and High quality Assurance (QA). Submit-launch, you’ll function the operational spine of the shop, managing high-volume orders (10k-20k/month) and serving because the escalation level for our Buyer Service staff.

Key Tasks

• Section 1: Pre-Launch (First 30 Days):
• Conduct rigorous end-to-end testing of the Medusa platform (shopping, cart performance, checkout flows, cost gateways).
• Determine, doc, and categorize system bugs or UX points.
• Collaborate with the event staff to prioritize and resolve points earlier than the go-live date.
• Section 2: Ongoing Operations:
• Order Administration: Oversee the day by day move of 10,000+ month-to-month orders, guaranteeing profitable processing from cost to success.
• Monetary Reconciliation: Handle cost captures, examine fraud flags, and course of complicated refunds or changes.
• Vendor Coordination: Act as the first liaison with success distributors to troubleshoot transport delays or stock discrepancies.
• Tier 2 Help: Resolve escalated tickets from Buyer Service that require backend administrative entry or technical investigation.
• Emergency Response: Present on-call help exterior of normal hours for essential website outages or cost failures.

Necessities

• Expertise: 3-5 years of expertise in E-commerce Operations or Administration.
• Most well-liked: Arms-on expertise with MedusaJS.
• Acceptable: Deep administrative expertise with BigCommerce or Shopify Plus.
• Technical Aptitude: Capacity to be taught new dashboard interfaces rapidly and perceive the logic of e-commerce workflows (APIs, cost gateways, success logic).
• Communication: Native or near-native English proficiency (written and verbal). Should be capable of articulate technical points clearly to builders.
• Comfortable Expertise: Excessive consideration to element, structured considering, and a proactive “possession” mentality.

Month-to-month Retainer: $5,000 – $8,500 USD / month (based mostly on expertise)

To use: https://weworkremotely.com/remote-jobs/sana-vita-operations-e-commerce-operations-manager