Headquarters: Nantes, France
URL: https://crisp.chat
The Function
We’re on the lookout for a Technical Buyer Assist Specialist to hitch our group! On this position, you’ll be the primary level of contact for our prospects, serving to them by way of chat and electronic mail (no telephone calls). You’ll help with inquiries, troubleshoot points, and guarantee a easy buyer expertise.
We’re on the lookout for a Technical Buyer Assist Specialist to hitch our group! On this position, you’ll be the primary level of contact for our prospects, serving to them by way of chat and electronic mail (no telephone calls). You’ll help with inquiries, troubleshoot points, and guarantee a easy buyer expertise.
This place is totally distant. Nevertheless, in the event you’re primarily based close to Nantes, you’re welcome to work from our workplace sometimes.
What We’re Trying For
- Fluency in English is necessary: English is our major working language, so robust written and verbal communication expertise are important.
- Technical data: You don’t have to be a developer, however a stable understanding of tech ideas (e.g., HTML/CSS) is required. This isn’t a “study on the job” position so come ready!
- Expertise in Buyer Assist by way of Dwell Chat: You ought to be snug dealing with a number of buyer conversations concurrently, offering clear and environment friendly responses in a fast-paced atmosphere. Prior expertise with reside chat instruments is a robust plus.
- Expertise with B2B & Assist Software program: It’s best to perceive how SaaS (Software program as a Service) merchandise work and have expertise utilizing or supporting B2B and buyer help instruments (e.g., assist desks, CRMs, or ticketing methods).
- Group spirit: Empathy, kindness, understanding, energetic listening, and a collaborative mindset are important. You’ll match proper in in the event you worth teamwork and fostering a optimistic work atmosphere.
- Wonderful communication and problem-solving expertise.
- Bonus: proficiency in a any additionnal european language.
What Makes Crisp Particular?
- Everybody does help: even our builders contribute to buyer help, maintaining everybody related to our customers’ wants.
- Significant conferences solely: We preserve conferences purposeful and minimal so you may deal with significant work.
- No private KPIs: We belief you to do nice work with out micromanagement or efficiency stress.
Contract Particulars
- In France: If you happen to’re primarily based in France, you’ll be employed below a normal employment contract (CDI).
- Exterior France: If you happen to reside outdoors of France, the place will probably be below a full time freelance service contract. You’ll have to have an impartial contractor standing in your nation and have the ability to problem invoices.
Who Can Apply?
- Have to be situated inside the EU timezone.
- Fast availability is a plus.
Compensation & Perks
- The compensation vary for this position is aspherical 30k€/35K€ gross per yr, relying on the profile
- Be part of a various and inclusive remote-first group that values work-life stability and adaptability
To use, please ship us your resume together with a quick word explaining why you’d like to hitch the Crisp group.
To use: https://weworkremotely.com/remote-jobs/crisp-customer-support-specialist-eu-timezone
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