Headquarters: Sydney, NSW, Australia
URL: https://easycompanies.com.au
About Us
For over 10 years, we’ve been serving to individuals begin and run their companies. We run lean and environment friendly — it’s our ethos: no lengthy boring conferences, no pointless layers of administration — simply centered options that makes life simpler for patrons. Alongside the way in which, we’ve constructed a popularity for service excellence, with greater than 28,000 5-star evaluations.
We’re now on the lookout for a reliable, unbiased affiliate to take possession of customer support and operations, liberating the founder to give attention to constructing and bettering the platform.
Why This Function
You’ll be the primary level of contact for patrons, supporting them at one of the vital thrilling levels of their lives — beginning a enterprise — whereas serving because the regular frontline that retains operations operating easily so the founder can give attention to development.
What You’ll Do
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Help prospects by way of dwell chat, telephone, and e mail platforms.
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Assist prospects with duties similar to firm registration, enterprise identify setup, web site configuration and enterprise identify transfers.
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Deal with day-to-day operations and admin.
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Work with exterior enterprise companions on efficiency and reporting.
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This function has a rhythm of quieter stretches adopted by busy bursts. In downtime, you’ll assist refine FAQs, log suggestions, and hold issues operating easily — at all times able to step in when prospects want you.
What We’re Trying For
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Impartial — comfy working instantly with the founder in a lean setup.
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Skilled communicator — clear, affected person, and in a position to clarify merely.
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Reliable & dependable — somebody we are able to depend on with prospects and methods.
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Tech-savvy — fast to be taught instruments (AI expertise is a bonus).
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Calm below stress — regular when telephones and chats overlap.
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Balanced mindset — joyful in each busy peaks and quieter stretches.
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Pleasure in your work — you care about doing customer support nicely, not simply “what’s subsequent.”
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You’re comfy working solo, managing your personal day, and taking initiative while not having shut supervision.
Our Values
✨ Ease → Make issues easy for patrons and for the crew.
⚡ Effectivity → Maintain issues lean, centered, and streamlined.
Excellence → Excessive requirements, consistency, and care.
What We Provide
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This chance is for somebody who values stability and consistency — it’s regular, long-term work the place reliability issues greater than fixed change.
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Independence and belief — no fixed check-ins or micromanagement.
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Laptop computer offered (and web i.e. Starlink if wanted).
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We’re ideally searching for Half-time availability however will fortunately contemplate Full-time.
In the event you’re reliable, thrive in independence, and need a regular function supporting prospects in the beginning of their work trip, we’d love to listen to from you.
To use: https://weworkremotely.com/remote-jobs/easycompanies-customer-experience-operations-associate
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