AgentMethods: Ticketing Customer Success Agent

Headquarters: Seattle, WA

URL: https://agentmethods.com

Description

At AgentMethods we provide high quality on-line promoting and advertising and marketing suppliers to insurance coverage protection brokers all through america based mostly totally on our distinctive software-as-a-service platform. As a nimble, entrepreneurial group, we seek for people desirous about contemplating creatively and having a say in how their work is accomplished. We’re looking for a part time purchaser assist agent to deal with assist tickets and be part of our rising agency.

We offer a flexible work environment with attention-grabbing work. You may help our purchasers understand how every our merchandise work AND how they use them to satisfy their enterprise targets. On account of it’s a distant place, you need to be self-driven and organized.

Vital Duties and Duties

The necessary capabilities embrace, nevertheless often will not be restricted to the subsequent:

• Purchaser Assist: Current distinctive service by addressing purchaser questions, resolving complaints, and processing modifications or cancellations to purchaser plans, as needed.
• System Administration: Take advantage of ticketing software program program to course of inquiries, schedule conferences, and substitute purchaser knowledge.
• Draw back Fixing: Deal with and resolve factors when potential, and escalate tickets unable to be resolved to senior members of the group.
• Every day & Weekly Standup Conferences: Actively participate in every day 1:1 conferences collectively together with your direct supervisor and all-team conferences (by means of Zoom and Slack).

{{Qualifications}}

• Ability to be taught, write, talk and understand the English language.
• Ability to make unbiased alternatives when circumstances require.
• Execute draw back fixing workflow for model new and unfamiliar tickets.
• Ready to work in shut collaboration with assist group members.
• Stress tolerant (don’t concern, 99% of our purchasers are very good).
• Comfortable with the basics of internet experience and small enterprise on-line promoting and advertising and marketing.
• Reply to agency communication in a nicely timed technique, included nevertheless not restricted to Emails, Slack, and so forth.

Coaching

Highschool diploma or equal required. Bigger education is hottest.

Experience

6-8 months prior experience in buyer help or ticketing operations is hottest.

Skills

• Superb written communication talents
• Draw back analysis and problem-solving
• Consideration to component and accuracy
• Buyer help oriented
• A info of of insurance coverage protection and financial suppliers is a plus, nevertheless not required

Report again to

Purchaser Success Workers Lead

Location

You’d be changing into a member of a fully-remote group. The company’s purchaser assist hours are 9am to 6pm EST, Monday to Friday (your hours would want to overlap with 10am to 2pm EST time, Monday to Friday).

To make use of: https://weworkremotely.com/remote-jobs/agentmethods-ticketing-customer-success-agent